Seems to be the same story for all, and mine’s no different. Best price, only place I could find the item yardda yadda so I ordered. I got a message saying they were about to dispatch my order then got something from Royal Mail saying they were awaiting a package, and then nothing. I guess that goes along with their honesty policy - they didn’t lie and say it was dispatched, just that it was ready to :) I waited weeks then contacted them saying I hadn’t received anything. Amazingly they emailed me back and said it was in customs and might take awhile. (When I moved from the US our large container made it through customs in a couple of days) weeks later still nothing. Please DO NOT ORDER FROM THEM!! This place, and one’s like it, need to be put out of business!!