Avoid Avoid Avoid - this is not a UK based company, something that is not made clear when you try and purchase an item. They sent an electric scooter to us but it came with a European plug, meaning my daughter could not use it on Xmas day whilst we waited for an adaptor to be delivered. The scooter delivered a faulty shortly afterwards, so it was sent back. After waiting an eternity to receive a response, we were told that it had been ridden off road (which was not true) and that they would not be providing a refund, and would be sending back to us. Quite simply the worst purchase I have ever made online. Please learn from my miserable experience and shop elsewhere Nick