Really terrible service. I have a disabled son who cannot go out because covid-19. I decided to buy him a Segway ninebot pack with the go kart as a package deal so he could go around our drive on it to try and cope with the boredom he’s experiencing. The ninebot s part of it doesn’t switch on rendering it useless. There are other reviews on here with the same problem so I’m not the first. To say that my disabled son is gutted is an understatement. I have been emailing there customer services now for nearly a week with no reply. I cannot get through to them and my son is asking me all the time about it as he doesn’t understand why he can’t use it. Please, please don’t use this company!! All I did was buy something from them in a really difficult time and they have managed to make it even more difficult for me. I have now had to buy it from somewhere else as it’s now been over 3 weeks since I first ordered it. My son just doesn’t understand. So that’s £400 that I can’t afford as I’m self employed and not receiving any money at the moment Very sad.