Disgusting service. Still waiting 3.5 months after a claim for any response. Have now contacted them 4 times in this time frame, all after the amount of time they have told me to recontact. Each time they say there is a problem with my claim: so why haven't they contacted me to tell me and ask for further details. Not exaggerating but have not had a phone call with them where I have not waited more than 50 minutes on hold. The most recent time was 1 hour and 25 mins, for me to be cut off within 20 seconds of being answered. Still no decision, or contact, or refund. AVOID AT ALL COSTS!!!