After the collapse of Thomas Cook and being stranded in the USA I had to buy a return flight with another airline to get home. The policy wording clearly covers this event but after Spending morning arguing with four different AXA claim agents AXA are refusing to send me a claim form. I now think my year long world wide policy is worthless. Strongly recommend you avoid this company. Planning other trips just glad I’ve found this out for a flight cancellation and not a serious medical condition.
5 years ago
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