Took several weeks for them to collect the faulty goods. I wasted a day staying at home for their courier who never arrived. After they eventually collected the item they sent me an email to say they were either going to refund or replace, but neither has happened. I have emailed them and they just ignore it. It takes at least two days to receive a response to an email, which may be no more than a useless acknowledgment and at least 3 different DABS agents have now been involved, including a so called supervisor.
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