I ordered enough wool to knit a cardigan €78,s worth. Only to find they had packed 1 ball of a different colour, I only noticed this when nearly completing the back of the long Aran jacket. I rang to let them know hoping they would replace this with the right colour. The lady on the phone quite matter of fact well everyone can make a mistake and we don’t have anymore in and we are stopping stocking this. She did refund the 1 ball, but I am left now having to find another ball from somewhere else with the right dye number. Not satisfied with her response as she didn’t say she would locate the supply to see if see could rectify the situation. No that’s left to me. not a happy customer.