Over several years I have ordered yarn from Deramores. In the past I have had excellent service. So even though I expected delays due to Covid 19, I placed an order with the Deramores Australia site on May 13th. I have not received this order, but as previously stated, I expect delays. My complaint is that I cannot log on to Deramores Australia, so I am unable to track the progress of my order. When I click on the 'view your order' link on the confirmation email, I am told the address no long exists. I cannot access the site from google either. SO: I logged into the Deramores site, only to find that there was no record of my being a customer. I re-joined using the same details (email/password) from my Deramores Au account, only to find there is no record of my order, dated May 13. There is no record of my being a customer, or any link to the Deramores Au site. I then sent a message to Deramores, explaining my predicament, and asking what has happened to the Deramores Au site. So far I have not received a reply. If they have closed down the Deramores Au website, surely they should inform customers and either fill uncompleted orders or refund the money. I do understand that this pandemic has created difficulties for online businesses, due to increased online orders and Postal Services suffering from overload. However, that does not excuse the complete lack of communication. It would not be hard to send a email to all Deramores Au customers explaining changed circumstances. The Wool Warehouse handled the problems created by Covid 19, by honouring outstanding orders, but suspending all new orders from non UK addresses. If Deramores can no longer provide a secure, reliable service or communicate effectively with their customers they should do the same. In the meantime, I would strongly recommend people from outside of the UK, do not order from Deramores at the present time. Until they improve their communication, it is far too risky.