I ordered flowers 7 days before a special event to allow for good time and paid over £40 ! The flowers never arrived on the due date and only arrived 4 days after I queried the delivery, in a sad state. After several emails to-ing and fro-ing, requesting they phone me to discuss the matter (as there is no number) they were prepared send a replacement bunch, which weren’t needed as the occasion had passed. I also received the usual "Covid-19 could impact services" excuse for not receiving the flowers on time, however nowhere on the website does it say this. I received a 'promotion' code (in lieu of a refund) to the value of my order but could not complete it unless I paid for the shipping charge. The flowers I ordered for my Daughter in Law (which arrived the next day, by the way) were nothing like the photographs and the 'free' chocolates never arrived. A very misleading website and very expensive for the service and quality. I could get better flowers from a petrol station for a fraction of the price. Unacceptable.