I ordered mother's day flowers on 26th Feb for delivery 9th March. I discovered on 10th March that they hadn't been delivered. Emailed customer support for 4 days running before I got an answer. apparently they couldn't just track my order through the booking reference (?) and asked for all details I gave them. Emailed it numerous times before I got a reply asking for the exact house number last week(I'd given a house name and postcode still not enough apparently). I emailed a reply and asked that the order be cancelled and my card refunded. I've now sent it numerous times and still no answer, refund or flowers. Don't use this company, they are incompetent and don't care.