Writing this as no reasonable response from FineFlora since October. Paid over £30 for large bouquet which arrived in full bloom with all the stamens falling out and lasted just 5 days despite being marketed as in bud and long lasting. A similar bunch from Tesco at a qtr of the price lasted 3 weeks. Reason for review is that their opinion was that flowers were ok despite their guarantee claims to fix problems and when I did a review it was never published. They only publish 3 star and over. Now not responding to emails and won’t tell me who I can escalate to - this is a completely dishonest business. I’ll now be pursuing through consumer rights. Save your money!!