Visited Goldsmith Liverpool One , I have a Cartier Santos watch that required repair . I was met by a smooth sales guy named Neil ,who from the start doubted the watch was mine , asking if i had a card for the watch along with the original box , if he would of checked his records he would of noticed i have purchased 2 Cartier watches from the branch over the years .without even checking his records .It was obvious from his manners he was questioning did i own the watch ! The conversation continued for 5 to 10 minutes with his rudeness , until he provided me with a time schedule for the repair , i made a comment that previously i had the repair undertaken at London Cartier , he replied with ‘why dont you take it to them ‘ I will now shop else where in the future , due a disrespectful sales person named Neil .