I purchased a wedding band from Goldsmiths in Manchester Trafford Centre as a 10 year anniversary upgrade on our way on holiday. Within 8 months one of the diamonds in the ring was clouded and dull. I took the ring into the Meadowhall lower ground store and was made to feel like a hindrance to the staff team. Firstly they accused me of damaging the ring, which I had not and I explained it was worn in situ with my 15 year old engagement ring that was still in pristine condition. Eventually they decided to send it off to be evaluated at the workshop and I was told if the damage was found to be my own there would be a charge for repair. The whole experience was awful. I was confident there would be no charge as I had not caused any damage to the ring. Months later I am chasing the response to be told the ring requires 5 diamonds to be reseated in the casing and that a new diamond needs to be sought for the one that has gone cloudy. Goldsmiths refuse to accept the ring had poor craftsmanship and was faulty, however offered to repair free of charge. The ring cost thousands and I have now out of the 9 months owning the ring been without it for 3 months whilst it's with Goldmsmiths with no estimated date on the rings return. Absolutely shocking customer service and will never buy from them again. Seems like this is a common occurrence with Goldsmiths.