Ordered a watch with special delivery and paid via paypal. They took my money and sent order confirmation, but after many days and no dispatch notification (past when item should have arrived) I tried to follow them up on why order had not been sent. Another week goes past and I have still heard nothing so I try again with their customer relations department as well as official email and many days later got an email stating that the item was out of stock. So they are selling items not in stock and then forcing you to chase them up to get your money back which they took instantly. I am still waiting on a refund now. Even the worst ebay traders behave better than this. Frustratingly there is no phone number anywhere on their site or elsewhere to call to resolve, but they did include one in their final message so please use below if they have messed up your order and you'd like to speak to someone. 0800 849 5051