Service and staff are always pleasant, and the Liverpool One store has a huge selection in house. I would shop on line but the website is awful to use, the slowest I have ever encountered. Try to browse the 5 for £30 dvd selection and I have to allow a few hours or days, as it freezes showing 'Fault on the site'. I never have a problem with any other site I use, and have a 200mb line speed. this needs addressing.