Bought new suite, but Richard, at southend store, ordered wrong one, as we didn't know name of suite we wanted, he put wrong name down. When we tried to sort it out, manager couldn't help, had to deal with salesman Richard, he hung up on us twice!, told us we had to pay more money for correct suite, extra £320 for a cheaper suite! Called head office, complaints department, they can't get involved! (Useless) dos here I am, stuck with a suite I didn't really want.
6 years ago
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