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Elaine New
Table and chairs ordered in March - arrived April. Not put together properly and table ends damaged as dropped in transit. The seats were wobbly and had screws hanging out of them. Have had to wait until middle of July for parts. Have rung repeatedly to chase issue and find out when to expect them to arrive and be fitted. Fobbed off every time. Eventually arrived end of July. Came to fit. Colour doesn't match the middle piece but apparently that's wood and we should just put up with it. Castellan not able to take the old table legs away as Harveys in Bedford refused to let them use their skip. Currently have them in my front driveway awaiting a collection which will never happen. DPD have already been out and wouldn't take them as no one at home and items not packaged correctly. Still awaiting a response from Harveys....... Also ordered a new sofa at the same time as ordering the table and chairs. Sofa has again only just arrived end of June. On the first night the recliner motor broke on one of the sofas. Engineer came out following day to say that the motor had 'burnt out' and needed replacing. On taking the motor out the poor guy cut his hand badly and then bled all over the sofa. So currently waiting for new sofas which will be here at the end of September. So if you want faulty furniture that doesn't work and they clearly just want to dump on you from their warehouse then this is the right company to use. Now in touch with trading standards and the financial ombudsman. Will not be recommending to anyone!
6 years ago
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Harveysfurniture has a 1.2 average rating from 496 reviews