1. Salesman measured order wrong. Outcome: took day off & awaited sofa delivery. Surprise surprise the sofa wouldn't fit in the house. Told in meantime, a loan sofa will be provided (turns out Harveys offer no such thing). 2. Salesman puts incorrect delivery address on replacement order. Outcome: sofa sent to wrong warehouse for about 4 weeks. Unable to book delivery date until sofa transferred to the correct warehouse. Formal complaint submitted after being told endless fibs about what the hold up was (e.g. new IT 'system', IT down, cannot get hold of delivery warehouse). 3. After 8 weeks replacement sofa delivery date is finally here! Booked day off work & await sofa. Lorry turns up (late). No sofa on lorry. Told have to rebook delivery via customer service. Customer service don't know why the sofa wasn't on the lorry. No more annual leave left so cannot take any more time off. Told may have to wait weeks for new delivery attempt. Total wait time to date: almost 3 months & still no sofa. Very angry & frustrated. Will never shop at Harveys again, or recommend them to anyone! Whole process incredibly stressful & a complete joke.