I do not know were to start! Terrible customer service ! Not the person on the phone itself ,but i weighted in line 50 minutes to than talk on the phone with somebody and be put in line again! End of the story they told me i would get a message from the store within 24 houres from the order cancellation. Well that never happened we went in atore and they did not know about us cancelling the order ! The sofa was supposed to be here between 6-7 weeks it s 10 weeks here and the order is atill not here and will probably not arrive for a while. When I tried to cancel the order all the above mentioned things happened . Now we have to wait til customer service send the calncellation forms ! We have no sofa and no money back! Do not buy from harveys ! Terrible experience ! Which i did not expect for a 3000 pounds sofa!