The sale at the store went well. Ordered more than £3000 of furniture on 16 Oct. Promised a delivery before the end of November. Contacted by text 3 days before delivery that it would be delivered on Nov 30 between 7am and 1pm. Took off work, waited...and waited...no delivery. Called to find out what was happening and was told one small item on the order had been reported as damaged and that someone would come out to try to fix it before the entire order would be delivered. No text, no phone call, no email to say any of this was happening. I only found out when I finally got through to customer service (who are constantly 'very busy'). Now am told that it can only be delivered on 14 Dec. Asked to speak to a supervisor was told that they were busy but would return a call within 24 hours! 1 - I ordered in Oct so I could have it within their 6 week window; 2 - extremely poor customer service after the item was ordered; 3 - still don't have my furniture; 4 - I don't want 'repaired' furniture. The only reason I can think that they didn't deliver the balance of the furniture (which was not damaged - representing 3000 of the 3200 order - was that they wanted to avoid a second delivery. Order from this company at your peril - if things go wrong, they are horrible at sorting it. I will NEVER order anything from them again and strongly recommend you don't either.