Customer service is the worst I have received. I have been waiting for a sofa since the 5 September. Guaranteed Christmas delivery, it’s now the 27th of December. So after 8 and half hours on hold, numerous calls and 4 different versions of the story. I thought I would go to the public face of Harvey’s, their Farnbough store. Tried to speak to the manager, Louise. She told me there was nothing she could do and I should just call the help line. When I refused to hold for any longer she told me to leave to store or she would call the police. At no point did I get aggressive or angry. She is more than happy to take your money, but not the complaints!