Bought a sofa. Great sales service in-store. Arrived on time, all great. Then noticed a splilt in the sofa 2 days in. Wow....not exaggerating, 20 odd calls to customer service. No response. Called in my local store, they could no longer help, a week old sofa....really! So told me to contact customer service again. 79 min wait, 85, 62, get the picture. Finally after 9 emails I get a call. Like a comedy really, just to tell me they have a back log.....that's a worry! So I will get a call in 3 days. Still no further on. First time I've spent alot of money on a sofa, and it arrives ripped. Terrible after sales.