After buying 3 sofas and dining table from Harvey’s over the past 5 years I was happy to go into store and buy again. Big Mistake We already had a large corner unit which I felt was just to big for our living room so decided to go for a 3seater 2seater the same design and colour as our corner unit after going into shop and seeing what we wanted we ordered it,thinking no more about it. Told it would take approx 13 wks. Finally after 16wks our sofas arrived once they were in I thought they did not look as big as we expected! But as my mother in law had just died and we were busy dealing with her estate etc,I left it a few days, after I took a better look at sofas and the order form and from the one we had previously I realised that this was definitely not the one we ordered, it was same colour and style but obviously cheaper and small bearing in mind we had sat on sofas in shop as my husband is 6ft 3in we made sure it was big enough, and we had measured it and the one they sent was very small. Next day we went into the shop to ask for help in sorting this out basically only to be told well you will have to contact service dept as we only sell the furniture!! To say I was upset was not the words I would use, after always using this store I was disappointed ☹️ I had to wait till the Mon to phone customer services and what I difference ! The girl I spoke to could not have been nicer she was very apologetic and said they should have tried to help me ? Anyway upshot is they have offered me either to re order or give me money and keep sofas, as I told her I am not going back to shop and will not wait another 16 wks for sofas. We have decided to take the money which was quite substantial and are selling the the sofas privately. We have ordered new ones from oak furniture and getting one in 7 days and the other one in 3 weeks So just shows you you don’t have to wait 16wks for sofas. Rant over but will say there customer service was excellent.