Great shop staff.
Awful customer service. A soaking wet settee was delivered (someone else took delivery) but lack of immediate interest from the person I spoke to on the helpline. It must have been evident to the delivery drivers how wet it was. Sent photos immediately as it was clear what the condition was like. It took over a week for anyone to call me back.
Had to chase for a response, chase for collection and chase the refund.
Dreadful customer service.
6 years ago
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