The Lady in store was great but after she did her part it has been an ongoing nitemare. The customer service is at least as bad as sky TV and that takes some doing, utterly pathetic and nothing but lies. We were told our order would be delivered by end of March, no sign. We called and assured by mid April it would be here at which point we got rid of our old one so as not to have 2 of them taking up a lot of room in the house and sold it the same day. Mid April they then change to end of April which starts to test my patience. Still no sign end of April, phoned them yet again and the couldn't care less attitude the whole way through put me over the edge and i asked for the boss. Eventually she phoned and promised it would be in there depot for dispatch on May 15 and delivered to the house. she also added that it would be delivered to the house and when delivered & checked to phone and they would sort out the compensation etc. The suite finally turned up AT THE STORE on May 29th and i had to pay £235 to get it delivered home so i now have to get that back from them too. They are a total joke of a company, lie at every turn and i have tried to phone customer services a number of times over the last few days and by some coincidence join the queue at position 26 each and every time.....they just don't care. We also have to report marks on the new suite but if you can't get through to them, how do you report it. Tried the live chat and that was as much use as a chocolate frying pan. I just want an end to this farce but can't get hold of anyone, very tempted to tell them to come and get it and give me my money back. If you are going shopping for new furniture, AVOID THIS SHOWER AT ALL COSTS!!!!......is putting things all over social media the only way for these big bullyboy companies to make contact??????