Paid cash last year for a leather sofa and chair. On delivery one of the straps broke on the sofa when the men were putting the cushions on, so we were told someone would be in touch to mend it. A few weeks later we had to chase up as heard nothing, eventually this was mended. Almost one year on one of the sofa cushions has wrinkled and feels as though the inside has split......uncomfortable to sit on. Contacted Customer Service and a guy came out, took photos and said that perhaps the webbing had stretched. We were under the i pession when we purchased it that it was sprung. He said that probably we would not hear anymore from Harvey’s. How right was he, we again contacted them and were told there is nothing wrong and they would not be doing anything about it. We are now taking this up with the Furniture Ombudsman as Harvey’s refused to confirm in writing that they will not be doing anything g about it. I was informed by several people that aftercare was not good from Harvey’s but I gave them the benefit of my custom, but never again as their Customer Service is a joke and should I be asked by others what I thought of the service will give an honest answer. I feel like delivering my sofa back to the store. Harvey’s is a joke.