Absolute rubbish! Ordered sofa back in June. No swatch to look at so ordered per picture on the website and sales persons’s words. Delivery team contacted me on time but couldn’t deliver as there was outstanding unpaid balance for an extra insurance product which I said I didn’t want and was promised on a number of occasions by a sales lady that she would take it off but she never did. After hours on the phone to delivery team and customer services who by the way were zero help, 4 different people swore to call me back and never did. Promised twice that the manager will call me within 72 hrs and they never did. Constant lies!!!! And here we go, they finally delivered our grey sofa which came all nicely packaged, quickly put together but only it is Not grey as we ordered, it is Dark Green! Here we go again, another dispute with them, Customer services lines are down for 2 days now!! Honestly sick and tired, why customers even have to put up with retailers like that?? Lies lies and nothing but lies. 12/09/19 today, contacted the store who once again promised to call me on Saturday... Dear Harveys headquarters, if anyone actually there reading this and taking their customers seriously and actually has a slight clue what the key FCA principle of TCF treating customers fairly is - Please take ownership and get this resolved ASAP! if this not sorted and I don’t get a long promised call from a manager with resolution, I will have to contact furniture ombudsman and finance provider to cancel and exercise my rights under CCA act.