We ordered our sofa In the January sales. We waited 3 months, then had to wait another month for the delivery. A week before delivery I called to make sure it was coming only to be told that its delayed by 2 weeks. Once it arrived, I was horrified. The delivery driver was an hour late and did not answer the phone to me when I tried to call. When they arrived they was throwing the sofas around. At one point they took the packaging off my sofa and was scraping it across the pavement! I asked them not too which they ignored. When they carried it, they held it by the top of the sofa causing the cushion to come out of place. The delivery driver told me to complain to harveys and get £500 off! After looking at the sofa I found so many faults! Cushioning was awful, the 2 seater was squeaky and the material was rubbing against each other. There was a massive gap between them. I was also told in the store that the stitching will be the same colour as the sofa.. it never came like that and I was then told that's how it is and tough. I called Harvey's the day after and I was messed around. I was told they do not have a complaints department or a manager to speak too. I was then promised a phone call from a Manager... which I never got! I called again and the caller put the phone down on me after 38 mins on hold!!!!!.. when I spoke to someone else, they advised they needed to send an independent specialist to take photos. After 2 weeks, this happened. He stood in my living room and told me that the cushioning will grow .. what a load of rubbish!!!. I then got back on the phone to harveys and told them I wanted a replacement .. which they did. After 3 months, the sofa arrived at 9am this morning. Delivery was late however the gentleman was lovely and took care when bringing the sofa in. They made comments on how awful this sofa was! What a mess! The material is different, theres gaps, the recliner does not even recline! I went straight up to Harvey's store to see the assistant manager. How useless. She was in trainers ( how unprofessional) and told me she would contact the resolution team who "should" contact me, at this point, I'd had enough. I have paid £2,500 for a sofa which has not been right from day 1!. I have now spend my day in SCS to find a new sofa as I will never ever go with harveys again! .. my mother had the same issues, she had a sofa which arrived with a spring sticking out, got a replacement, the leather was to short of the arm (she was told it would stretch) she then was told that the sofa she had was no longer being made so she had to find another sofa. 18 months it took her to get it right. I am now going home to a mess and the stress is unreal. DO NOT GO TO HARVEYS