Ordered 2 sofas & waited approx 4 weeks. When delivered one received without legs. Notified Customer Services who stated they will be sent out in post. I requested they be sent out 'tracked' as we hadn't actually moved in to property & would have to be there to accept parcel - advised this could not be done. I requested for somebody to call me who could get this done. Received said call and it was agreed to get legs sent to my current address as there would be somebody there to accept delivery. Visited new property a week later for other delivery and found 2 Courier notes that they have tried to deliver parcel at the new address not the current one that had been agreed with Customer Service. Spoke with Courier who arranged re-delivery at the current address. This was 10 days after receiving the incomplete order. I subsequently fitted the legs & assembled sofa myself as I had no confidence that Harveys would carry out this task in a sensible timescale. Failures:- Lack of Quality Control at Supplier as incomplete item sent out. No inward check of good by Harveys before sending to Customer. Customer Service provided no resolution at all, couldnt even get missing items to correct address despite promising. Lack of any after-sales service. Had to assemble furniture myself although paying for a complete assembled item(s) Abject, couldn't-care-less attitude to me as a Customer.