I tried to cancel a booking I has made during COVID for Easter. Due to their ridiculous cancellation policy, they refused to let me cancel even though I gave them two months notice. After I cancelled the booking, I reconsidered and tried to have the deposit transferred to a booking in the future, and they refused to undo my cancellation, so they've just pocketed £300 of my money - absolutely disgraceful way to treat customers.
4 years ago
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