Trying to get hold of them via phone and it's almost impossible. I originally had a hot tub cottage booked for the holidays (I booked this last Sep) anyway in Feb they phoned me and said that the holiday place had "accidentally" double booked it. This was an £1100 holiday which when I went on the site had changed to nearly £2000 for the same week (obviously they decided to get more for the week I'd already booked) so I re-booked from slim pickings a caravan in Sussex but I've been looking at the Google and trip advisor reviews and it's just awful and nothing like the booking I originally had. Can you get through to them to cancel? Nope, I don't care if they keep the deposit I just don't want to be charged more for a holiday I don't want to go on.