If I could give zero I would. HORRENDOUS customer service. Booked and had to cancel. They then told us that we would lose more than original £100 deposit ( we cancelled 2 weeks after booking after calling every day for a week!) it was nearly £400! It is not in their cancellation policy but in the deposit section! Underhand and feel like I have been violated. Ignorant man on the phone who found it all quite amusing. AVOID this company. Happy to steal your savings and by reading reviews we are not alone. Let’s hope others realise and not book! Useless trying to call them. They obviously do not know how to answer a phone or reply to an email. Just awful.