I booked a wheelchair friendly caravan holiday for July 2020 for me and my sister who has cerebral palsy. Paid a deposit of £125 plus cancellation insurance of £47. As we couldn’t take it in 2020 I rebooked for July 2021. Surprise surprise the price was increased. Unfortunately since then my sister developed terminal cancer and is now on end of life care. The process of cancelling our holiday went smoothly I had to send in a doctors report of her condition and I received a prompt response from the insurance company confirming the cancellation and refund of £18 !!!! I queried this and was shocked to learn that they charged £60 admin fee. Whatever they had to do to cancel this booking surely wouldn’t have taken more than 10 minutes.