Booke to go to Hornsea, lodge was not as advertised on the website and certainly NOT luxury! Filthy, disgusting and lacking in utensils and amenities advertised. Was offered a cleaner....the lodge needed knocking down. Travelled 10 hours to get there with a terminally ill individual for potentially his last ever break away....what an awful experience. Made a complaint to Hoseasons, ignored for 28 days sevwral times so contacted them via chat. Was told that they were still awaiting a response from the park!!! Said i would wait a further 7 days yet nothing arrived, no acknowledgement, no response so now with ABTA Travel Ombudsman with around 75 photos highlighting the disgusting conditions subjected to. Will never use this company again....they have no idea the state of the amenities they are leasing out and are selling the dream of a relaxing getaway under false pretences. Shocking.
3 years ago
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