I booked a lovely place in mablethorpe a new build and then a couple of days before the holiday i was told it was 'double booked' got various reasons but bottom line they put the money back in my account but didnt tell me..Found out when checking on key pickup Customer complaints spent ages trying ot sort a replacement out at very late notice and the place we eventually settled on ended up a dive..grubby,and not suitable for anyone We reluctantly stayed one night due ot driving and left very first thing next morning losing the rest of holiday and money ..poor service from a high profile company...