!!!DO NOT BOOK THROUGH HOSEASONS!!! - My sister booked a weekend break at home park farm through hoseasons for  her and husband, tragically 9 days before the arrival date my sisters husband suffered a blood clot on the brain which nearly killed him due to covid.When my sister rang 6 days before the arrival date to explain the situation of why they could no longer attend, the only thing hoeseasons were interested in was "company policy". My sister explain that her husband can no longer use the right side of his body, and is blind, but as I mentioned all that was said was that she would recieved a £20 refund out of £470 due to "company policy" , and that the policy does not take compassion into account. My sister and husband are not a well off family so as a treat for her husbands birthday she had saved up all year for this weekend away. In the end as hoeseasons only planned to rob her, I (her brother) , gave my sister her money back so that me and my partner could attend instead. Please note, this is nothing against home farm park, it is a lovely place to stay.