Not pleasant experience was given a holiday from a charity had to ammend dates because it wasn't school holidays then they booked a holiday that I couldn't even get to after asking how far and how I would be able to travel to and want 270 on top of the travel grant that is the same cost of the whole holiday they shouldn't have booked in the first place been on the phone everyday trying to fix this big mess out and know nothing they can do apparently explained that no refund can be made I asked could it be given to a family that can get there and they said no me and my children have never been on holiday or a break and my oldest is 10 I feel like I have let down the charity and deprived a family of £500 holiday it hurts that I had to break my children's hearts I only wanted to go to the beach with them being chronicle ill I dont get anywhere so was like a little dream come true thought it would be somewhere like blackpool/Southport or Wales not coast of york please check before they book anything wish they would have gone through it all properly but they didn't