ABSOLUTELY AWFUL experience here with this park (Green Meadows Carlisle)! I book 6 to 8 Lodge holiday per year for my family. Always Hot tub lodges and always 3 bedroom as I have 3 teenage sons. We arrived at 4pm & were taken to our 1st lodge at 4.25pm - wrong lodge as it wasn't Lake side view so back to reception. We were taken to our 2nd lodge at 4.40pm - again wrong lodge as only 2 bedrooms so back to reception. At 5pm we were taken to the 3rd lodge - bingo right Size however description of lake side view was highly exaggerated (Its a pond with a sprinkler in the middle). Was told by the lovely lady who showed me around that everyone's disappointed with the view! OK so I start to unpack in the kitchen and find the oven covered in grease. The microwave had a dried on milk stain & the fridge was disgusting. So back to reception to complain! Alison the lady who showed in came to inspect and agreed in shock it was dirty. She cleaned the oven and the microwave there & then and apologised profusely. Because it was do dirty I inspected the rest of the lodge. Dust everywhere, windows dirty with finger print and prints from dogs noses, the sink on one of the bathrooms hadn't been cleaned & one toilet still had urine on it. Worst to come was when I lifted the Hot Tub to find a thick line of brown scum around the edge - disgusting! It was filthy so back to reception to complain - nobody in so my 1st call to Hoseasons to complain. An hour passed while I bleached out the fridge and cleaned over surfaces so I could put my food away. Knock at the door it's Alison come to inspect the Hot Tub. Yup she agreed it was filthy & then spent the next 3 hours emptying & cleaning it for our use. Not how I wanted to spend my first night in a luxury 3 bed lodge. While this was happening we realised the lodge only had one TV in it - madness a 3 bed lodge only having one TV in it (no biggy I went out the next day to Argos to buy 2 more TVs) So it's now 10pm and Alison leaves. We get our costumes on ready for a dip and oh oh error code fault on the Tub! Looked through welcome pack for a number to call & NOTHING. No emergency cover or anything - Not happy at all! So Saturday after getting locked In the master bathroom due to faulty lock I call Hoseasons again and make a complaint. I was assured it would be resolved along with the faulty Hot tub. Saturday late tea we get back to the lodge after a day out & I cant get the heating to come on. Another call to Hoseasons! The owner son rocks up 1 hour later and after a bit of back & forwards advises me it set to only come on if it drops below 24 degrees. I complain again to him telling him to adjust the thermostat as my 3 children and I are cold! He said he would be back soon (still waiting 6 days on for that to be fixed) also told him about the bathroom door and being locked in & he said he would fix that immediately (still waiting) & about the Hot tub not working. Again said he would sort the Hot tub asap. Sunday morning & afternoon another 2 calls to hoseasons to complain about the 1) how filthy the lodge is 2) Hot tub still not working 3) heating not working 4) bathroom lock is dangerous - still no resolve, explanation or even apology I might add. Sunday early evening woman knocks on the door to check chlorine levels in the Hot tub totally unaware mines not worked since we arrived. She fixes it but can't use it as it will take 6 hours at least to heat up (furious) 3 Full days not being able to use it! Monday lunch time hoseasons calls me to say they won't do ANYTHING about any of my complaints as the park owner Patrick says I'm lying & the lodge is and has been in full working order! I must provide photographic evidence via email. ANGRY does not cover how I feel or the anguish I've experience over the last 3/4 days on my supposed luxury lodge holiday Lucky for me I did take lots of pictures & will be making a full complaint! STAY CLEAR OF THIS PARK!! (Hoseasons have refused to do anything about the many issues raised)