Graham
We just returned from a 3 night stay at Bron Eifion lodges. We stayed in a Teigl lodge. The lodge in which we stayed was in a very poor state, certainly not the high standards we normally expect from Hoseasons and the cost was exceptionally high for what it was like. The driveway, if you can call it that, is terrible, it consists of sharp stones which make the ride very bumpy and uncomfortable, there is a large pile of these stones part way along, presumably to put down if necessary, which makes it seem like you are driving towards some kind of building merchants or quarry! It was like driving a rally car! I cannot imagine the pile of stones would make it any better if they were laid down anyway! The lodge had so many things wrong with it, it creaked badly when you walked around and when the washing machine was on spin the whole room shook! Our granddaughter was rather perturbed to be shaking around sat on a chair at the table whilst eating her breakfast, while the washing machine was on, it's a wonder she wasn't transported across the floor! Cupboards in the kitchen were falling apart, at least one cupboard door was hanging off and the corresponding drawer front was at an angle making it impossible to use. Basically the whole kitchen needs ripping out and replacing it is clearly many years old! The leather sofas were very badly damaged, they were ripped! The protection cover on the double bed beneath the bottom sheet was not clean, you certainly did not wish to sleep on it. Damp patches appeared on the floor near the bathroom wall suggesting some kind of leak from the shower, and the ceiling had obviously suffered water damage in the lounge area as you could see water damage clearly on the wall. The windows, absolutely awful, frames broken, bits of wood actually hanging off and one window was very hard to close as it had clearly dropped and left a large gap at the top! There was a piece of A4 paper on the table asking for a £100 deposit to be bank transferred to an account with a mobile phone number to request a refund of said deposit when you leave!! It was written in pencil! We were frankly astounded that anybody should think there was anything left which could be damaged! It was in too bad a state to begin with, they should have paid us a deposit for risking stopping there incase it fell down around us!! Unsurprisingly we were not willing to pay! The radiators had not seen a coat of paint for many years, if at all, the outside of the cabin was a horrible very dark brown which was peeling off everywhere, the curtains in all rooms had seen better days. The freezer had not been cleaned or defrosted which was clear by the ice and frost and the extremely old tray of ice cubes inside. Frankly I think we left the place in a cleaner state than when we arrived, but it was very disappointing and the description and photo on your website are clearly old! Goodness knows when the photos of the outside were taken but obviously years ago and there are none of the teigl lodge interior on the website, we wouldn't have booked if we had seen the true state of the place, and are now reluctant to think about booking another Hoseasons break! We think Hoseasons obviously need to inspect the places they represent more regularly as this place is clearly nowhere near the high standards which you advertise! The only thing we could say in favour is that the fishing lake is pretty.
1 year ago
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Hoseasons has a 2.0 average rating from 772 reviews

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