would just like to leave you some feed back on you staffs awful customer service, and to advise I will be contacting head office, also would like to make a complaint so could you advise how I would go about this. As suggested below I contacted the number you supplied to find out about cancelling the holiday as it is booked for 26th august for 1 week, there is no way to make this holiday as David’s funeral is on the 1st September. The gentleman I spoke to has no customer service whatsoever. Firstly he advised me that there is no insurance on the holiday so I would lose 90% of the amount. Naturally I asked even in the event of a death, which he then advised he would go and speak to his supervisor. When he returned he then explained that they could refund me but I would still lose the deposit of £177 which I queried as obviously I would have loved to taken my 6 children on holiday but this has happened so suddenly and as you can see from the death certificate it was very recent so my young children are still suffering. The gentleman then told me I HAD TO understand from a business aspect and short notice of cancellation that £177 is so important to such a big company such as Hoeseasons. No compassion at all and I have to understand from the business point of view but as a large business you don’t understand that I am a 43 year old widow with 6 children youngest being 5. He then advised me that the part payment would be refunded to the original payment method, I tried to explain in the event of my husbands death I have had to freeze his bank accounts, he then told me the reason is because of money laundering. I am his wife, this is clearly stated on the death certificate I sent to you. There was no option for me to transfer the booking into my name like what was advised below. My husband died last week suddenly and I have the rudest, member of staff telling me how I have to understand your poor business is losing money and then worried about money laundering.