I booked a Go Active holiday with Hoseasons (15923985) this week. After booking I received the following email:
'We aim to always assist you in making the most of your holiday and wanted to advise you that due to unforeseen circumstances no
Go Active Activities will be available during your stay. All other facilities as advertised are still available. We apologise for any
inconvenience this may cause you.'
Disappointed, I called to change the location as I was travelling from Scotland to Wales for an activity holiday. However, they would not swap location-although I was prepared to pay more-, or release me from the booking. Read the small print; their booking conditions say the following:
'We cannot accept responsibility if some facilities or services at the property are not available or restricted, nor can we accept responsibility for any changes or closures to local services or attractions mentioned in the brochure or on our website.'
6 years ago
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