AVOID! Absolutely appalling customer service. Booked a short break for New Year. At the time of booking there was an option of 3 or 4 nights with a price difference of £100. I opted for the 4 nights. Yesterday they called to say they’d made an error and we could only stay 3 nights. No apology from Hoseasons and they’re refusing to refund the price difference. They’re causing me huge amounts of stress at an already busy time of year. Will not be booking with them again
6 years ago
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