Do not trust Hoseasons customer service , as soon as a problem pops up they deniy any responsibility stating that they are just the booking agent and all they do is direct the complaint email to the unit owners . My friends and I stayed at Applewood country park near Scarborough , the unit was really old and damp, there was mould everywhere and it was disgustingly dirty . I took photographs that proved this to Hoseasons , who then sent them to the park saying it has nothing to do with them . Hoseasons sent me a copy of Applegroves reply saying the photos were not from that caravan !! I was gobsmacked at this and sent proof that they were , Applegrove refused to comment so Hoseasons said there was nothing they could do , If I bought a product from a department store and it wasn't fit for purpose I would expect the store to resolve the issue , What's the difference ? Hoseasons advertise and sell the unit therefor should hold some responsibility to the customer . Hoseasons you are RUBBISH and don't deserve the business you have .