Criminals. I booked a Hoseasons lodge with a so called 'low deposit' on the website a few weeks ago. I just rang to cancel the booking as something's come up thinking ok I'll lose the £35 but I knew that. I was told by the customer care person that in fact I would have to pay the remaining balance of the usual £150 deposit!! I was shocked. I complained and said they are miss leading the public by calling it a 'LOW' deposit, all you are doing is paying PART of the deposit so the description is wrong. I was told 'it's in the terms and conditions', well of course it is, there's a surprise, not, no doubt they abusing a loophole by calling it a low deposit when it's not that at all!! I enquired about moving the date, they wanted another £31 on top of the PART deposit, shocking behaviour, will never book with them again.