Had to cancel holiday due to one of our party sadly passing away, we had paid the cancellation cover and expected a full refund. We're told now that we will be charged a £53 administration fee for cancelling the holiday and lose the £42 cancellation cover cost that we have paid. Absolutely no compassion or sympathy from hoseseasons, just constantly told it's in the terms and conditions. Well I believe that the adviser on the telephone who I questioned about the policy should have made it clear. Never booking with hoseasons again. Terrible company
6 years ago
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