Dreadful company. My holiday got cancelled in view of the corona virus and they refuse to give me my money back. They expect you to rebook with inflated prices and will not reduce their fees. They expect more money to rebook and end of the day who knows whether we can travel within the next 12 months as we may still be on lockdown. Again they will have the benefit of more money from us. Customer service is poor. I’m due to go away tomorrow and only today I got a response to my message a week ago. They never answer their phones. I will never use them again.
5 years ago
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