Beware the non-existent offers! I’ve used this company for a while due to the good product range, reasonable prices and fairly swift delivery, however will be going elsewhere from now on. When placing my most recent order, I attempted to use the offer code provided to receive an additional discount but was informed as my products were already discounted, this offer would not apply in this case. This was perfectly reasonable but as I went to check out, I was advised that if I spent an additional £24 I would qualify for a ‘mega bundle’ worth £90. This seemed like a great deal so I duly spent the extra money to receive the deal advertised. I was very disappointed to receive my items without said ‘mega bundle’ as stated. I contacted the live chat and received a series of barely intelligible messages that I could not really make sense of plus an offer of a £5 discount and was informed that I would be contacted by a customer service representative within 24 hours. 2 days later I received a telephone call from service advisor Alan who, though perfectly pleasant and polite, patronisingly explained that it was my ‘interpretation’ of the offer that was to blame. Not anywhere were any terms or conditions of this offer listed, simply my eligibility for the offer. I am not unintelligent (I have 2 degrees) and resented being spoken to like an idiot. I was offered a £15 discount but as I am currently being treated for cancer, do not really need any further stress in my life so have decided to dispense with the services of HQ hair in future.