Would give 0 stars if I could. DO NOT ORDER FROM IWOOT!! I placed an order on 27th November, and have been charged for this (the best part of £100 for one item). I was advised on 2nd December that it had been despatched with 48hr tracked royal mail and expected delivery by 5th December. On 7th December I received another email from IWOOT to say that Royal Mail advise that my parcel has been delayed. Today is 16th December, still no sign of my order. Upon checking Royal Mail tracking info, there has been no update since 2nd December where it states that they are awaiting the goods from sender. Tracking details on IWoot also show no further updates since 2nd December, and states that my order is being processed for pickup. This item is a Christmas gift, and actually a main present for someone. I understand there can be shipping delays due to covid/Christmas, but 2+ weeks is unacceptable. Especially as IWOOT is blaming Royal Mail for the delay, when it appears that they have not yet even shipped my item. Added to that, they have not telephone contact number and have disabled live chat. And they do not reply to email or Facebook messenger enquires. At this point, I just want to ask for a refund and buy elsewhere as I'm not expecting the item to arrive before Christmas now. But I can't even get a refund if IWOOT don't respond to messages!