It’s a scam, don’t buy from them if you want to save yourself loads of unnecessary stress and money! I ordered headphones from them and unfortunately they have arrived damaged. I send them back but instead of the refund I’ve got replacement I didn’t want!! I asked for refund. First they struggled to organise the collection for unwanted item, than when they finally managed to do so the parcel is missing if transit!!! IWOOT hired third party to collect the item and I have collection proof they refusing to pay my money. As far as I concern if the parcel got stolen and it’s missing it’s their problem not mine as I did my part as send it back the way THEY wanted me to!! If the item got missing it’s for them to deal with it and refund the money to me regardless of the investigation outcome!!!