Would be a zero if I could. Do not use this company. You have zero chance of being able to speak to anyone. I am due a refund from before Christmas. They took my order for three items and never told me they weren't stock. Clearly selling off of feeds from suppliers. The first two items came over 10 days apart. I was then told that the one present I went on to buy in the first place, the 1000 Piece Jigsaw Puzzle - World Football Stars Edition, they couldn't supply and I still haven't received a refund. my order number was 449003427. I place this order on the 21st November!! I can see why the reviews are all one star. Absolutely appalling customer service. They all hide behind their website. People still like to speak to people, not live chat that you can't access. Absolutely pathetic.